Support Desk

Our Melbourne-based & Singapore-based Support Desk provides top quality and responsive email and telephone support and product maintenance updates to customers with current Annual Agreements. We currently support customers in Asia Pacific, Australia and New Zealand, Europe and North America

Furthermore, we can provide these services for a number of vendors’ products with consequent “one-stop-shop” benefits, particularly in identifying in which product a fault may be located.

We provide first and second line support for the products we resell, with options for 8×5 and 24×7 cover. Registered and current Annual Maintenance customers have the option of online logging and access to call ticket tracking.

The expertise of our staff and the timeliness of our response have earned us an enviable reputation for service from a wide range of customers both direct and via partners. In the words of a very large government organisation “eB2Bcom provides the best support of any software vendor”.

Fee Basis: prepaid Annual Maintenance Agreement only